Collection & Accuracy of Personal Information
For Hunter Radiology to perform Diagnostic Imaging Services it is necessary for us to collect and store personal information. Information we may require includes:
- Full name, date of birth, gender
- Address, contact number, referring practitioner
- Medicare card details, DVA details
- Blood test results,
Patients are asked to check their information on each visit so we can keep up to date information.
Other additional personal and previous history information will be required depending on the examination the patient has.
Patient information is securely stored on our imaging database with diagnostic images and reports. All information is confidential and is stored securely on our Radiology Information System (RIS).
Patients have the right to:
- Make decisions about your healthcare;
- Be informed about the examination;
- Be informed about our services and facilities;
- Be treated with respect and dignity;
- Give feedback or make a complaint;
- Have an advocate speak on patient behalf;
- Cease the examination at anytime;
- Refuse radiology students being present for examination;
- Have a chaperone present.
Patient information sheets for examinations are available at reception or on this website.
Disclosure of Information
Patient reports and films will be released to referring doctors and other insurance and healthcare providers directly involved in the patients’ health care.
Access to Reports
Hunter Radiology will endeavour to forward all relevant reports to your referring doctor by the close of business the same day of your examination.
Our Radiologists and staff are unable discuss reports or films with patients. It is recommended that your doctor addresses the results of your examination with you as part of your overall healthcare.
Patients accessing reports, without consultation with their referring doctor in some cases, could be detrimental to patient’s health and wellbeing.
Patients can request access to all information Hunter Radiology hold about them. Patients can request, in writing, a copy of their report from the Practice Manager. Proof of identification will be required and a fee for production of information may also apply. The request will be actioned within 30 days.
If patient request is denied, you will be informed of this decision in writing.
Video and Photography
To protect the privacy of patients and staff it is Hunter Radiology’s policy that photography and video is not allowed in Hunter Radiology practices.
Complaints & Feedback
If patients would like to make a complaint or have an issue with the service that needs addressing feedback can be emailed to firstname.lastname@example.org or the back of the patient information and feedback form that can be requested from any staff. Patient feedback is important to help improve and modify our services. Hunter Radiology endeavours to resolve all issues in a timely manner.